Shipping Policy

Effective Date: 08th May 2025

At Izaan Creative Ltd., we provide 100% digital products and services, including software development, web design, digital marketing, and other online business solutions.
As we do not sell or ship physical goods, this Shipping Policy outlines how our digital deliverables are processed, delivered, and confirmed.

1. Nature of Our Services

All services offered by Izaan Creative Ltd. are intangible and delivered electronically.
This includes but is not limited to:

Software and Web Application Development
Digital Marketing and Google Ads Management
Social Media and SEO Services
Graphic and UI/UX Design
E-commerce Automation and Integration

Since our deliverables are digital, there are no physical shipments, courier tracking numbers, or postal deliveries involved.

2. Delivery Methods

Our digital services are delivered through secure online channels.
Depending on the project, deliverables may be shared via:

Email (for documents, reports, or credentials)
Google Drive or OneDrive (for files and shared assets)
GitHub or Bitbucket (for code repositories)
Google Docs or Sheets (for live project reporting)
Project Management Platforms such as Trello, Asana, or Slack

All clients are notified via email once a project or milestone has been completed and delivered.

3. Delivery Timelines

Delivery timelines vary depending on the type and scope of the project.
Typical timelines are as follows:

Software / Web Development: 10–60 business days (based on milestones)
Digital Marketing / SEO Campaigns: 5–30 business days (based on strategy duration)
Design Projects: 3–15 business days (based on complexity)

All timelines are communicated clearly before project initiation and documented in the client agreement or proposal.

4. Confirmation of Delivery

A service or milestone is considered successfully delivered when:

The client has received digital deliverables via email, repository, or link.
Access credentials or files have been shared through secure channels.
The client acknowledges receipt of the service through email, message, or platform confirmation.

In case a client does not respond within five (5) business days of delivery notification, the project milestone will be considered accepted and completed.

5. Delays or Technical Issues

While we strive to meet all deadlines, delays may occur due to:

Client-side feedback or approval delays.
Third-party dependencies (e.g., hosting, APIs, ad account verification).
Unforeseen technical or system errors.

In such cases, the client will be promptly notified with an updated delivery estimate.
Izaan Creative Ltd. is not liable for delays caused by client inaction or third-party systems beyond our control.

6. Non-Delivery Circumstances

Non-delivery can occur only if:

The client provides incorrect contact information or inaccessible email.
The client fails to respond to delivery communications.
The service scope has not been defined due to missing inputs from the client.

If this occurs, the project will be placed on hold until communication is re-established.

7. Shipping Costs

Since Izaan Creative Ltd. delivers digital services only, there are no shipping fees or physical delivery charges.
All project costs are pre-agreed and documented in the invoice or service proposal.

8. Contact Us

If you have questions or require clarification regarding delivery of services, please contact us:

Izaan Creative Ltd.
325 Hospital Street,
Birmingham, England, B19 2YD
📧 info@izaancreative.com
📞 +44 7458 038648
🌐 https://izaancreative.com